of business. An automated database system was implemented bringing many benefits to the business. For example it reduced administration costs, deliveries are reconciled with invoices, haulage cost are reconciled with deliveries, and the GKN pallet hire account can be audited.

The development of a production line monitoring system increased daily output dramatically. Bar-coded and electronically generated information from the production lines is captured in a database allowing individuals' performance to be monitored. On the spot quality control is now possible assuring a better product delivered to the customer? Collection and analysis of this additional information enabled the introduction of an easily administered piecework payment system for the seasonal workers. This significantly reduced the unit labour costs and the time taken in processing the products. This increase in efficiency means the business can continue to grow in a very competitive marketplace.

Further development of the system will track food products from field to retailer and gives invaluable information on crop performance.

'We are assured of fewer accounting errors, we sell a better quality product and our client confidence in us is improved' - Proprietor.

of fruit and vegetables for re-distribution to markets and superstores. Much of the trading is for third parties; consignment processing and handling costs are tracked and automatically allocated to their owner and invoiced. Loading sheets delivery and distribution notices are produced for the depot staff and hauliers, ensuring fast and efficient distribution. Production of trading information, stock statements consignment progress is automatic and available on demand.

'This is a much used and much valued system' - Managing Director.

implement the system quickly and continue development at the same time, tailoring the database to our exact needs.

Being able to access the booking information quickly assures our clients of an improved and personal service and enables us to provide the very best conference facilities.

Having quick access to detailed enquiry information greatly facilitates the sales staff to follow up enquiries promptly and increases the number of enquiry conversions.

With the full history of an enquiry through to a booked conference we are able to maintain a high degree of organisation throughout the conference assuring delegates of our full attention and every success for our client. Not only is the information used for conference administration, it is essential knowledge for sales and marketing analysis.

'Being able to develop a system to suit the changing needs of a business has many advantages; there is a high degree of continuity in development style and we have a very flexible product' - Managing Director.

information has improved the ability of the agency to provide front line services with greater effect and efficiency. The system is now mission-critical; improving the ability both users and administrators alike to take good care of the people they support and also in their ability to provide important statistical and management information to support their organisation as a whole. The current database and application can be re-sized if necessary enabling the agency to grow and increases the services it offers.